Shipping policy

SHIPPING TIMEFRAMES ARE LISTED IN EACH PRODUCT DESCRIPTION TO DISTINGUISH BETWEEN READY-TO-SHIP ITEMS AND PRE-ORDER ITEMS.

WE SHARE REGULAR SHIPPING UPDATES (INCLUDING ANY POTENTIAL DELAYS) ON OUR INSTAGRAM. PLEASE NOTE THAT TRACKING INFORMATION WILL ONLY BE ISSUED ONCE YOUR ORDER IS PREPARED FOR SHIPMENT.

FOR PRE-ORDER ITEMS, PLEASE EXPECT EXTENDED PRODUCTION AND SHIPPING TIMES.

ESTIMATED WAIT TIMES MAY VARY AND CAN TAKE APPROXIMATELY 5–8 WEEKS.

WE MAKE EVERY EFFORT TO FULFILL ORDERS PROMPTLY; HOWEVER, ONCE AN ORDER HAS BEEN CONFIRMED AND PROCESSED, IT IS FINAL AND CANNOT BE CHANGED OR CANCELED.

IN THE EVENT THAT A PACKAGE IS RETURNED TO SENDER FOR ANY REASON, WE ARE NOT RESPONSIBLE. IF RESHIPMENT IS REQUIRED, A NEW SHIPPING LABEL MUST BE PURCHASED BY THE CUSTOMER AND PROVIDED TO US VIA EMAIL (ALCHEMYCLO@GMAIL.COM) OR THROUGH DM @ALCHEMY.IT ON INSTAGRAM.

INTERNATIONAL ORDERS MAY INCUR CUSTOMS DUTIES, TAXES, OR FEES THAT ARE IMPOSED BY THE DESTINATION COUNTRY AND ARE BEYOND OUR CONTROL. WE DO NOT COVER THESE CHARGES AND ARE UNABLE TO ESTIMATE THEM AT CHECKOUT.

ANY APPLICABLE FEES WILL BE DUE UPON DELIVERY.

PLEASE CONSULT YOUR LOCAL CUSTOMS AUTHORITY PRIOR TO PLACING YOUR ORDER TO UNDERSTAND ANY ADDITIONAL COSTS.

WE ARE NOT LIABLE FOR PACKAGES THAT ARE LOST OR STOLEN AFTER SHIPMENT.

IF YOUR TRACKING INFORMATION SHOWS YOUR PACKAGE AS DELIVERED BUT YOU HAVE NOT RECEIVED IT, YOU MUST CONTACT THE SHIPPING CARRIER TO INITIATE A CLAIM OR INVESTIGATION.

ORDERS ARE NOT SHIPPED ON WEEKENDS OR HOLIDAYS.